September 2005

As part of my new healthy lifestyle I’ve been eating at Quizno’s the sub restaurant. The unfortunate thing is that I’m limited to 3 sandwiches based on my desire to know the nutritional information in my food and make choices based on knowledge. I have visited the web site several times over the past year and a half. I have requested nutritional information each of these times. I waited for a couple months between each inquiry and sadly nobody ever responded. It’s not just one email that got lost, I’m talking about several emails over a period longer than a year. I finally decided on Monday that this was just not acceptable anymore. So I called 411 for the phone number for corporate HQ. I knew where it was because of information on the web site so I was able to request the right state and city. The web site did not contain the phone number just the address. 411 gave me the number for a store in Denver which is where it is located. I didn’t want a store number I wanted corporate but I figured out I had been connected to a store and I asked them for the corporate number.

I got through to the corporate office. This is where it all started to go wrong. The first person I talked to was the receptionist. She didn’t even try to answer my question or get me to someone that could. She kept saying it’s on the web site like some sort of trained parrot monkey. Finally after some reluctance she transferred me to customer service.

Customer Service must not be the name of the department based on how the call went from there. The customer service rep was telling me the information was on the web site. I explained that only three sandwiches were detailed on the web site. She said that was all they had and then mentioned something very vague about ‘our nutritionists’. The way she said this made me feel as if she didn’t actually have any nutritionists. “When we have more information it will be posted on the web site” she said.

I asked if there was a timeline for this information. “No” she said.

I then explained to her that I wouldn’t even be calling if someone had responded to one of my many emails over the past year. She was quiet. More silence came out of the other end of the phone and I continued, “I guess I won’t be able to shop at your store until you get more information….”

Without really waiting for me to finish, she said, “I’m sorry about that” in a very sarcastic tone and then she hung up.
She did not care about my business or my interest in further information about her companies products.

I guess she didn’t think about the fact that I might tell others of the ’stellar’ (sarcasm) customer service from Quizno’s but what do you expect from a company that uses a creepy baby that hits on hot babes in its commercials.

All I’m asking for is the ability to be informed. I deserve to know what I’m eating. Every single product on the grocery store shelf has to tell me. Starbuck’s tells me for gawd’s sake. Quiznon’s biggest competitor, Subway tells you EVERYTHING. Get over yourself Quizno’s and give me the data!

One step forward two steps back.

It’s not realistic to be perfect all the time.

You really don’t have control of anything.

If you’re one of the lucky ones, you have a choice.

It’s a journey.

So, I’ve noticed this weird behavior that pedestrians are exhibiting. They hold up their hand and tell me to stop when I’m driving my car. That’s not going to work. It drives me crazy. Like what, you hold your hand and somehow magically the car is going to stop. It’s not.

Stop it.

I swear she could win. The thing is she should. She cares about people. She is powerful and rich and loved by millions. Talk about somebody that could motivate non-voters to get out there and vote.

It took something like the hurricane to show the world very viscerally, the rich powerful politicians DO NOT care about you. You know, the person that pays taxes. The republicans are concerned with ‘never having to say you’re sorry’. You people are freaks. It is not healthy to behave that way. It’s ok to admit your wrong. I think it’s called, oh I don’t know, Accountability. I remember George talking about that when he ran for president against Al Gore. He also said emphatically that he would not nation build. Iraq is a collassal abuse of my tax money and it’s nation building.

And the Democrats, they don’t really care either. Howard Dean cares about the people. I believe John Kerry does too. He’s a good man. But sadly just no match for the puppet freaks. Not organized enough. Can’t grab the attention of the voting American. And can’t inspire non-voters to vote.

But OPRAH.

She’s kind, inquisitive, inspring and smart. People love Oprah. We need a big shake up. I’d prefer a world with more compassion. We hear about it now, compassionate conservative. I’d like some proof please.

Think about it

&

say it with me…

‘Oprah for President.’

This whole thing about not being partisan and not blaming it on the people in charge (of the Senate, the house, and the Executive branch….)

if they aren’t in charge, who the hell is

and ergo, shouldn’t someone be accountable?

As Biko said,
“The most potent weapon in the hands of the oppressor is the mind of the oppressed.”
– Steve Biko

Are we awake yet America?

It’s really just too difficult to come up with anything to say. There is so much pain happening in this country and there are so many reasons it doesn’t have to be that way.

Let’s just say this for now, the people in power are greedy. They don’t care about the poor people they are supposed to care about. We have government for reasons like hurricane Katrina and we were failed.

I just have one question, for all of those that voted for the man in charge right now.

Do you feel safer? Are you glad you didn’t change horses mid-stream?

I’m sure glad we made that choice! (SARCASM)