Comments for Evol's Blog http://www.theimagelab.com/blog You've gotta stand for somethin' or you just might fall for anything.... Tue, 06 Jan 2009 05:57:35 +0000 http://wordpress.org/?v=2.6 Comment on Northwest Airlines Sucks by DMZ http://www.theimagelab.com/blog/2005/05/25/northwest-airlines-sucks/#comment-13974 DMZ Wed, 24 Dec 2008 04:37:13 +0000 http://www.theimagelab.com/wordpress/?p=22#comment-13974 E mail the CEO directly and let him know how he has run NWA into the groud. doug.steenland@nwa.com E mail the CEO directly and let him know how he has run NWA into the groud.

doug.steenland@nwa.com

]]> Comment on Northwest Airlines Sucks by DMZ http://www.theimagelab.com/blog/2005/05/25/northwest-airlines-sucks/#comment-13965 DMZ Sun, 21 Dec 2008 22:40:32 +0000 http://www.theimagelab.com/wordpress/?p=22#comment-13965 The best thing for NWA is to be assumed by Delta and lose the NWA name all together. Steenland needs to go flip burgers somewhere. I was to fly from COS to MSP for a 1 day (overnight trip). My flight cancelled when we were at the gate and the agents instructed us to call NWA reservations to be rebooked on another airline. When people called, they were transferred to a recording that says our calls could not be taken at this time.....and it hung up! So, after 2 hours in line, all flights had left COS for the evening and I was screwed. Why go the next day for 2 hours? Thanks Northwest for ruining my only time to spend with my family over Christmas. Doug Steenland......you really need to find something different. You have run NWA into the ground. The best thing for NWA is to be assumed by Delta and lose the NWA name all together. Steenland needs to go flip burgers somewhere. I was to fly from COS to MSP for a 1 day (overnight trip). My flight cancelled when we were at the gate and the agents instructed us to call NWA reservations to be rebooked on another airline. When people called, they were transferred to a recording that says our calls could not be taken at this time…..and it hung up! So, after 2 hours in line, all flights had left COS for the evening and I was screwed. Why go the next day for 2 hours? Thanks Northwest for ruining my only time to spend with my family over Christmas. Doug Steenland……you really need to find something different. You have run NWA into the ground.

]]> Comment on Northwest Airlines Sucks by Tom Mueller http://www.theimagelab.com/blog/2005/05/25/northwest-airlines-sucks/#comment-13949 Tom Mueller Tue, 16 Dec 2008 18:47:06 +0000 http://www.theimagelab.com/wordpress/?p=22#comment-13949 I joined Northwest Airlines World Club in the 70's as a life member. Now they announced termination of all life memberships. Can they do that legally??? Tom Mueller I joined Northwest Airlines World Club in the 70’s as a life member. Now they announced termination of all life memberships. Can they do that legally???
Tom Mueller

]]> Comment on Northwest Airlines Sucks by Jim Marshal http://www.theimagelab.com/blog/2005/05/25/northwest-airlines-sucks/#comment-13933 Jim Marshal Tue, 09 Dec 2008 21:43:26 +0000 http://www.theimagelab.com/wordpress/?p=22#comment-13933 Last night my wife called Northwest Airlines to book reservations for herself and me from Portland to Dallas. She wanted to apply the value of a $750 ticket she hadn't used in January for a flight from Portland to China when the huge winter storms had closed many Chinese airports. Last night she was told that if she wanted to use the credit balance from the old ticket she'd have to book a flight to Dallas that cost at least as much as her flight to China plus pay an extra $200 for the change. The current cost to fly coach from Portland to Dallas was $250 for the flight we wanted. Soooooo, she was being forced to book a first class flight (to get a ticket expensive enough) which was going to be $890. That meant she'd have to use the $750 credit + $200 + $140 for a total of $1,090. Or to put it another way, Northwest Airlines wanted $340 more (plus the loss of her unused credit) than if we just booked the $250 flight without all the hassle. She's now going to lose the credit because we have no travel plans that accomodate Northwest's rediculous fare rules. She was furious. I was stunned because I've never had a problem like this with Delta or Lufthansa. I asked my comptroller this morning to give me the amount my company has spent with Northwest Airlines so far this year. It's slightly over $160,000. I just sent out a notice that effective immediately no employee is allowed to take a Northwest flight. Period. I did the same thing years ago with American Airlines and they have missed out on hundreds of thousands of dollars of ticket sales because they screwed my parents out of $800 by demanding they pay more to fly my mother home early for emergency surgery. The moral of this story? Drive if you possibly can or use the train and don't use Northwest if you have to fly. Last night my wife called Northwest Airlines to book reservations for herself and me from Portland to Dallas. She wanted to apply the value of a $750 ticket she hadn’t used in January for a flight from Portland to China when the huge winter storms had closed many Chinese airports. Last night she was told that if she wanted to use the credit balance from the old ticket she’d have to book a flight to Dallas that cost at least as much as her flight to China plus pay an extra $200 for the change. The current cost to fly coach from Portland to Dallas was $250 for the flight we wanted. Soooooo, she was being forced to book a first class flight (to get a ticket expensive enough) which was going to be $890. That meant she’d have to use the $750 credit + $200 + $140 for a total of $1,090. Or to put it another way, Northwest Airlines wanted $340 more (plus the loss of her unused credit) than if we just booked the $250 flight without all the hassle. She’s now going to lose the credit because we have no travel plans that accomodate Northwest’s rediculous fare rules. She was furious. I was stunned because I’ve never had a problem like this with Delta or Lufthansa. I asked my comptroller this morning to give me the amount my company has spent with Northwest Airlines so far this year. It’s slightly over $160,000. I just sent out a notice that effective immediately no employee is allowed to take a Northwest flight. Period. I did the same thing years ago with American Airlines and they have missed out on hundreds of thousands of dollars of ticket sales because they screwed my parents out of $800 by demanding they pay more to fly my mother home early for emergency surgery. The moral of this story? Drive if you possibly can or use the train and don’t use Northwest if you have to fly.

]]> Comment on Bridging the Distance by Chiara http://www.theimagelab.com/blog/2008/12/04/bridging-the-distance/#comment-13922 Chiara Fri, 05 Dec 2008 04:00:17 +0000 http://www.theimagelab.com/blog/?p=518#comment-13922 So glad that your mom came through okay. Hope she's on the mend soon. *hug* -C So glad that your mom came through okay. Hope she’s on the mend soon.

*hug*

-C

]]> Comment on If your business model requires me to do things I won’t…. by Skrocki http://www.theimagelab.com/blog/2008/12/02/if-your-business-model-requires-me-to-do-things-i-wont/#comment-13919 Skrocki Tue, 02 Dec 2008 18:35:08 +0000 http://www.theimagelab.com/blog/?p=508#comment-13919 Passive aggressive. Ick. Passive aggressive. Ick.

]]> Comment on A UX Professional Practicing Independently by Livia Labate http://www.theimagelab.com/blog/2008/11/10/a-ux-professional-practicing-independently/#comment-13917 Livia Labate Mon, 01 Dec 2008 06:57:05 +0000 http://www.theimagelab.com/blog/?p=491#comment-13917 Woo hoo! Proud of you girly -- ditto what Whitney said. I'm just a phone call away. Woo hoo! Proud of you girly — ditto what Whitney said. I’m just a phone call away.

]]> Comment on Northwest Airlines Sucks by Larry Kaplan http://www.theimagelab.com/blog/2005/05/25/northwest-airlines-sucks/#comment-13916 Larry Kaplan Tue, 18 Nov 2008 04:47:39 +0000 http://www.theimagelab.com/wordpress/?p=22#comment-13916 I hope the combined Northwest & Delta merger flops and both go out of business for good! Why Northwest sucks: 1) horrible service 2) onerous reticketing fees 3) rude customer service agents 4) rude FA's 5) fees for even the first checked bag? 6) btw. weren't all these crappy fees due to high fuel prices? fuel is a lot cheaper now, and the crappy fees remain I hope the combined Northwest & Delta merger flops and both go out of business for good!

Why Northwest sucks:
1) horrible service
2) onerous reticketing fees
3) rude customer service agents
4) rude FA’s
5) fees for even the first checked bag?
6) btw. weren’t all these crappy fees due to high fuel prices? fuel is a lot cheaper now, and the crappy fees remain

]]> Comment on You Can’t Know the End Until It’s Over by erin http://www.theimagelab.com/blog/2008/10/21/you-cant-know-the-end-until-its-over/#comment-13909 erin Tue, 11 Nov 2008 22:49:21 +0000 http://www.theimagelab.com/blog/?p=473#comment-13909 Ritual is an important part of life and as you experienced partly to help those left behind move through their grieving process. The other thing I find interesting about ritual is that understanding the need for them and embracing them in our experiences can actually help inform our design work. I am sorry for your loss. Ritual is an important part of life and as you experienced partly to help those left behind move through their grieving process. The other thing I find interesting about ritual is that understanding the need for them and embracing them in our experiences can actually help inform our design work. I am sorry for your loss.

]]> Comment on A UX Professional Practicing Independently by Whitney Hess http://www.theimagelab.com/blog/2008/11/10/a-ux-professional-practicing-independently/#comment-13908 Whitney Hess Tue, 11 Nov 2008 17:51:55 +0000 http://www.theimagelab.com/blog/?p=491#comment-13908 Jennifer, if you ever need anything at all -- someone to bounce ideas off of, someone to vent to, anything -- please don't hesitate to get in touch. You have a great presence and I know you can do this. Best of luck! Jennifer, if you ever need anything at all — someone to bounce ideas off of, someone to vent to, anything — please don’t hesitate to get in touch. You have a great presence and I know you can do this. Best of luck!

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